Terms of Use

Table of contents

Welcome to 1wincanada.ca, an informational portal dedicated to the 1win brand for users in Canada. We appreciate your interest in our resource, whose purpose is to provide a clear and verified overview of the conditions, products, and rules that govern the 1win platform, so that every visitor has the information needed before starting their experience on the operator’s official website.

What does the user agreement involve?

The user agreement is the key document that establishes the guidelines and rules governing the relationship between the player and the 1win casino. It outlines the rights and obligations of both parties — the operator and the user — ensuring a transparent understanding of the terms under which the brand’s services are provided.

Since 1wincanada.ca is a purely informational resource and does not operate the casino or manage player accounts, the applicable user agreement is the one officially published by 1win. The brand operates under Curaçao license No. 8048/JAZ 2018-040, issued to its owner NextGen Development Labs Ltd. The current contractual terms must always be consulted on the official website 1win.com.

Who should read the user agreement?

Before completing registration and starting to play, all users should carefully review the 1win agreement. This ensures that the player is fully informed and accepts the rules established by the operator.

A prior reading is especially important for:

Players opening an account on 1win for the first time.
Users intending to claim the welcome bonus (500% in fiat currency or 600% when depositing in cryptocurrency).
Players interested in joining 1win Coins, the only official loyalty program of the brand.
Users who plan to redeem vouchers, which serve the role of a no-deposit bonus.

General provisions

Eligibility to participate in iGaming on 1win

To access games on 1win, the user must comply with the legal age set by the legislation of their country of residence. Registration and account creation are restricted exclusively to individuals aged 18 or older.

Sign-up on 1win is completed in a single stage, with two available options:

Quick registration: currency selection + email + phone number + password. Some countries additionally require full name and address.
Standard registration: through social networks. The available options depend on the user’s country.

For players in Canada, account opening is available in Canadian dollars (CAD), as part of the catalog of more than 25 currencies supported by the platform.

Identity verification

In order to maintain the highest level of security and prevent fraudulent activity, 1win applies an identity verification procedure when deemed necessary. You may be asked to submit official documents proving your identity and age, particularly before processing certain withdrawals.

Inquiries related to account security and the verification process can be directed to the Security Service of 1win at [email protected].

Financial transactions on the website

The official 1win website offers a range of secure methods for deposits and withdrawals. All transactions are protected by advanced encryption technology, safeguarding the user’s personal and financial information.

For users with an account in Canadian dollars (CAD), the available methods are as follows (data verified as of 02.03.2026 for deposits and 23.09.2025 for withdrawals):

Deposits: Interac (CA$ 20 – CA$ 3,000), bank card (CA$ 10 – CA$ 1,000), and cryptocurrency. All methods are processed instantly.
Withdrawals: bank card (CA$ 45 – CA$ 5,000, up to 72 hours), and a wide range of cryptocurrencies — including Bitcoin, Ethereum, Tron, Litecoin, Bitcoin Cash, Dash, Doge, Zcash, Ripple, Stellar, TON, USDC, Tether (BEP20, ERC20, TRC20), BNB-BEP20, and Monero — with instant processing.

Amounts, methods, and processing times may change; current information should always be verified on the official 1win.com website.

Where to turn in case of technical issues?

If you experience technical problems or have questions about your account, you can raise them through 1win’s official channels. The brand provides support via the following means:

Live chat available on the official website.
Telegram bot: @FAQ_1win_bot
Technical support (email): [email protected]
Security Service (email): [email protected]
Business proposals (email): [email protected]
Affiliate program (email): [email protected]

For users in Canada, the recommended channels are live chat, the Telegram bot, and email, as the phone numbers published by the brand correspond to Russia and the CIS region.

1wincanada.ca does not process accounts, deposits, or withdrawals: for any matter related to your balance, bets, bonuses, or identity verification, you must contact the official 1win team directly through the channels listed above.